Hosted PBX
Hosted PBX (Private Branch Exchange) is a software based PBX that is hosted on our main server. It is a robust and cost effective
solution for your office and it offers you reliability, flexibility and advanced features at an affordable price.
You do not need a PBX in your office anymore. You only need telephones that are connected via your
ADSL line to our server.
Advantages of Virtual PBX compared to a traditional PBX
- Extremely reliable. Every component of our system has built in redundancy, including the ADSL line.
- Simple to use and configure by the user. No hardware to install and no software to learn and maintain.
- Remote configuration by us is also possible.
- Easy to add unlimited number of extra lines and extensions.
- Each user can change his workplace without any change in the configuration.
- No telephone wires. You use your local area network.
- Practically any telephone unit can be used. You do not need to buy expensive propriety models.
- Much lower cost:
- The hosted PBX costs a fraction of a traditional PBX.
- Cost of telephones is lower.
- No extra cost for advanced features, special modules or new additions and updates.
- If you grow, there is no need to purchase and maintain ISDN lines.
- Lower maintenance cost.
- Lower prices for your telephone calls.
- Lower energy and administrative costs.
- A separate telephone subscription is not needed anymore.
- Suitable for home workers.
- Ideal for roaming workers, who travel multiple locations and countries. As long as there is an
Internet connection, there is telephony.
- Very suitable for companies with multiple branches, either in NL or all over EU. Calls between
the locations are free of charge, and routing incoming calls between locationas is very simple to set up.
For example, when your external number is called, you can have an incoming call ring at two or
more phones simultaneously in several different locations.
- Telecommuting employees are fully supported, they receive their calls to their standard
number regardless if they are in the office, at home or any other location.
- Call centers can take great advantage of the VoIP way of working, the dynamic user access
feature, call queue mechanism, call routing by time/day, and in-depth call statistics solutions
provide you with a complete solution scalable up to 60 stations (in one or multiple locations)
without local telephony hardware required besides phones.
- Very extensive list of features. All the features of a traditional PBX and many more.
Partial List of features:
- Call forwarding
- I.V.R. (call menus)
- Answering rules
- Voice mail to E-mail
- Call controller
- Conferencing
- Call screening
- Softphone support
- Outlook integration
- VoIP to PSTN integration
- Presence
- Intelligent incomming call routing
- T.38 fax
- Ethernet LAN, WIFI WLAN, DECT/LAN supported for phone connections
- ADSL, 3G mobile, or cable are supported as internet connection
- All SIP phones are supported, desk phones, wireless DECT, Wireless, WIFI, software phones
(on a PC, Laptop or on a PDA)
Frequently Asked Questions
Q: How reliable is the Hosted PBX?
A: Extremely reliable. Every component of our system has built in redundancy allowing a component
to fail without causing the system to shut down.With our hosted PBX you have three components:
telephone units, ADSL line and PBX. Each one of these components is fully backed-up.
-Telephone units located at your office. At least 1 or 2 extra units should be available in the office
in case one telephone is down.
- ADSL connections: the quality of Internet connections has improved a lot during
the last years and continues to improve constantly. However disruption of service is possible.
If your ADSL line is down, your office will still be reachable. All incoming calls will be routed
automatically to predefined mobile phones.
-The PBX itself: Your PBX is hosted in our switch with other PBX's. Our main switch is located
in Amsterdam on a special perimeter together with hundreds of switches and servers.
The place is guarded day and night and has special utilities for air condition and electricity.
In the 5 years that we have been located there, we did not have any disruption of operation.
All the important components of our main switch are fully backed up. If , in a worst case scenario,
our switch goes down then we have a second switch that automatically
replaces the main switch within seconds.
Having back-ups and redundancies for all three elements of the hosted PBX ensure that your office is always reachable.
Q: Can I keep my current telephone numbers?
A: Yes.
Q: Do I need my current telephone lines?
A: No, all your telephone and fax traffic will go through your ADSL line.
Q: Do I need extra lines/network for the virtual PBX?
A: No, your new telephone units will be connected to your current LAN network.
The new telephones use the same connection as your PC, so no extra wiring needed.
Q: can I keep my current telephone units?
A: We recommend using IP telephones. There are many types in all price ranges and we can
advise what unit is best for your needs. However, you can use traditional telephones and connect
them to your net with adaptors.
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